Defective Pickleball Shoe Replacement

Our number one goal is customer satisfaction. If you are unsatisfied with your purchase for any reason, please contact us and share your experience.

6 Month Outsole Warranty

Warranty only covers the rubber outsole of the shoe. In order to qualify, a claim must be submitted within 180 calendar days from the date of purchase and meet the following criteria:

• The outsole must be completely worn through, exposing the insole or upper material on the bottom of the shoe. Any damage to the toe crash pad (toe bumper), or upper material of the shoe will not be covered under the outsole warranty.
• The wear of the outsole must have resulted only from playing pickleball or tennis. Shoes that are not used properly or that are negligently or intentionally damaged will not be replaced.
• Exposure of different colors of rubber does not qualify - the midsole material must be visible through the outsole.
• Each sole warranty shoe is limited to a one-time replacement per purchase.
• Montis will evaluate and determine whether the shoe qualifies for a defective pickleball shoe replacement.
• If the shoe that was purchased is unavailable or discontinued, store credit in the amount of the original purchase price may be applied to another pair of shoes.
• Sole warranties are valid in the continental U.S. only.
• Warranty only valid for shoes purchased at full retail price.  If the original order was discounted, the difference may be paid to receive a replacement.
• If approved, a shipping fee will be applied to receive your new pair of shoes.
• Warranty claims must be submitted under the original order info (name and email address) and will only be granted under the same customer info.

To submit a claim, please complete the form at the bottom of this page.