Warranty

Our number one goal is customer satisfaction. If you are unsatisfied with your purchase for any reason, please contact us and share your experience.

Six Month Outsole Warranty

Warranty only covers the rubber outsole of the shoe. In order to qualify, a claim must be submitted within 180 calendar days from the date of purchase and meet the following criteria:

• The outsole must be completely worn through exposing the insole or upper material on the bottom of the shoe. Any damage to the toe crash pad (toe bumper), or upper material of the shoe will not be covered under the outsole warranty.
• The wear of the outsole must have resulted only from playing pickleball or tennis. Shoes that are not used properly or that are negligently or intentionally damaged will not be replaced.
• Exposure of different colors of rubber does not qualify - the upper material must be visible through the outsole.
• Each sole warranty shoe is limited to a one-time replacement per purchase.
• Montis will evaluate and determine whether the shoe qualifies.
• If the shoe that was purchased is unavailable or discontinued, store credit in the amount of the original purchase price may be applied to another pair of shoes.
• Sole warranties are valid in the continental U.S. only.
• Warranty only valid for full retail price of $109 per pair and up.

To submit a claim:

To submit a claim send an email to info@montispickleball.com with the subject “Outsole Warranty”. The following information must be included:

• Proof of purchase through order number or image of receipt.
• Attach photos of the wear of the sole.
• If approved, a shipping fee of $10 will be applied to receive your new pair of shoes. You will receive a link to pay, once paid, Montis will send your new pair of shoes.